Bits of Freedom
Bits of Freedom

Tinkerer and thinker on everything free and open. Exploring possibilities and engaging with new opportunities to instigate change.

Jonas Öberg
Author

Jonas is a dad, husband, tinkerer, thinker and traveler. He's passionate about the future and bringing people together, from all fields of free and open.

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Changing an address

Jonas ÖbergJonas Öberg

Recently, the FSFE has unified a lot of our contact points into a single one. Regardless of if you apply for an internship, order some merchandise, ask us about a donation or need help changing your username, there's a single point of contact which can help you.

The way we figure it is: it's often easier for one of our staff to know who can answer a particular question than it is for anyone else. So rather than have you hunt for the right contact address, you can just send your mail to contact@fsfe.org and it's then our problem to direct it to the right person and follow up to make sure you get a reply.

It's sometimes amusing to see how this work in other organisations. I recently had the experience of needing to change the address for the FSFE in the supplier database of a large multinational company.

Conveniently, the company provided a contact form for suppliers to get in touch with them if they had questions. I did just that, providing them with the new address.

A day later I get an apologetic reply saying they are unfortunately not allowed to change the address, but can guide me to where I can submit a change of address request. Trust me: it was not obvious where to do this.

So I went there and submitted the change of address request, giving the new address in a form and elaborating in the description of what I needed to have changed. One could have thought that to be it, but no.

Again a day later I received another reply saying my request had been received but that I should send the address soonest to an email address provided.

But I guess I should not complain. It keeps people employed :-)

Jonas Öberg
Author

Jonas Öberg

Jonas is a dad, husband, tinkerer, thinker and traveler. He's passionate about the future and bringing people together, from all fields of free and open.