Recently, the FSFE has unified a lot of our contact points into a single one. Regardless of if you apply for an internship, order some merchandise, ask us about a donation or need help changing your username, there's a single point of contact which can help you.
The way we figure it is: it's often easier for one of our staff to know who can answer a particular question than it is for anyone else. So rather than have you hunt for the right contact address, you can just send your mail to firstname.lastname@example.org and it's then our problem to direct it to the right person and follow up to make sure you get a reply.
It's sometimes amusing to see how this work in other organisations. I recently had the experience of needing to change the address for the FSFE in the supplier database of a large multinational company.
Conveniently, the company provided a contact form for suppliers to get in touch with them if they had questions. I did just that, providing them with the new address.
A day later I get an apologetic reply saying they are unfortunately not allowed to change the address, but can guide me to where I can submit a change of address request. Trust me: it was not obvious where to do this.
So I went there and submitted the change of address request, giving the new address in a form and elaborating in the description of what I needed to have changed. One could have thought that to be it, but no.
Again a day later I received another reply saying my request had been received but that I should send the address soonest to an email address provided.
But I guess I should not complain. It keeps people employed :-)